Q: What payment methods do you use?

A: We accept payments through PayPal and major credit cards and debit card companies. You do not need to have a Pay Pal account to use your credit card.

Q: How long will my order take to ship? 

USA Shipping Times based on the service you selected at checkout

• Economy USA Shipping (Not Trackable)  Your shipping label is printed within 24-48 hours of order placement. We usually ship within 3 days unless there is a back order. Your order will take 10-15 business days to arrive after it leaves our studio.
• Upgraded USA Shipping (Trackable)  Your shipping label is printed within 24-48 hours of order placement. We usually ship within 3 days unless there is a back order. Your order will take 3-5 business days to arrive after it leaves our studio.
• Upgraded 2 Day Priority Shipping (Trackable)  Your shipping label is printed within 24-48 hours of order placement. We usually ship within 3 days unless there is a back order. Your order will take 2 business days to arrive after it leaves our studio.  

International Shipping Times based on the service you selected at checkout

• Economy Intl Shipping (Not Trackable) 
  Your shipping label is printed within 24-48 hours of order placement. We usually ship within 3 days unless there is a back order. Your order will take 10 to 45 business days average to arrive after it leaves our studio.  
• Upgraded International Shipping (Trackable)  Your shipping label is printed within 24-48 hours of order placement. We usually ship within 3 days unless there is a back order. Your order will take 10 to 15 business days to arrive after it leaves our studio.  
  
  

You can locate your tracking number in the confirmation email which was sent to you when we printed your shipping label.

We wish we could make the shipping go faster for you, but the above times are fairly accurate based on our experience. If the time above has passed, feel free to email us for assistance.

Q: How can I contact you?

A: You can always contact us through the contact tab here, but if you want a FASTER ANSWER to your string or shipping questions, please read above and below. If your question is not answered, please write us for your specific need:

Shipping and Order Questions: NTIOShipping@gmail.com

String or Repair Questions: NTIOString@gmail.com

Custom or Wholesale Bracelets (25 piece min for Artists, Bands or Causes): NeverTakeItOff@Gmail.com

Q: What is your return/refund policy?

A: We have a very generous re-string/string replacement policy (see below). We also provide light bead replacement and repair within the warranty times, but please be sure to send a photo with your inquiry. We work with our customers to ensure that any shipping issue is fixed immediately. We provide several product photos with detailed descriptions of each part of our items including materials. For this reason, we have a no refund or return policy unless we made a shipping error. If that happens, we will correct it quickly and at our own expense. We can be contacted via the contact tab or you write us for your specific need.

Shipping and Order Questions: NTIOShipping@gmail.com

String or Repair Questions: NTIOString@gmail.com

Custom or Wholesale Bracelets (25 piece min) for Artists, Bands, Causes, Designers, Events, Friends or Groups:NeverTakeItOff@Gmail.com

Q: What is your Lifetime String Warranty?

A: Our Lifetime String Warranty is described below. You can also purchase string from the Strings and Things Page on our overflow website.

1.) Within 3 months of purchase we offer a free replacement string should your string break from normal wear.  Please email your order number to NTIOString@gmail.com to verify date of purchase for this option, and let us know the name of the bracelet or the string color. 

2.) After 3 months of purchase we offer a free string with purchase of any other NTIO product. Leave a note at checkout with your order telling us which color string you would like.

3.) Replacement Bracelet: Take advantage of our lifetime bracelet replacement option for $6.95. Visit the "Strings & Things" section of the website and select the "Replace My Bracelet" product. Make sure to leave a note at checkout with the name of the original piece and the email address or order number associated with the original order. This option will not be honored without proof of purchase.

If your answer is not above, please direct string inquiries to NTIOString@gmail.com.

Q: How does your Charm, Pendant and Chain Warranty or Replacement Option work?

If there was an error in our workmanship or product when you received the item, contact us with a photo within 14 days of receiving it and no more than 45 days of purchasing it at NTIOShipping@gmail.com for repair or assistance.

If the 14-45 days mentioned above has passed and your item is broken, damaged, or lost, you can purchase things like chain, leather, beads, and small or large pendants at a discount by using one of the options on our Strings and Things Page.

NTIO Sales:

NTIO tries to offer many sales to keep your arms full of bracelets! Buy 1 get 1 Free and other offers do not include Strings, Rings or Jewelry replacement warranty charges.  These services are offered to our customers as a way for you to keep your NTIO jewelry fresh, not to be used to get other free items. If you try this, sorry, we still love you, but we aren't sending you a free necklace when you order 2 strings. ;)

NTIO is an Equal Opportunity Employer and Partner and Prohibits Discrimination and Harassment of Any Kind:

Never Take It Off is committed to the principle of equal employment and opportunity for all employees, artists, bands, causes, and groups providing a work environment and atmosphere free of discrimination or harassment. All employment decisions and partnerships at NTIO are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status. NTIO will not tolerate discrimination or harassment based on any of these characteristics.

Our shipping address:

Never Take It Off
2840 West Bay Dr. Suite #328
Belleair Bluffs, FL 33770