Refund Policy
On our website we provide large clear pictures, and very detailed product descriptions. Many items are limited so to best support our artists, we don't usually offer cancellations or refunds. We have a very generous re-string/string replacement policy. We also provide light bead replacement and repair within the warranty times. We work with our customers to ensure that any shipping issue is fixed immediately. We provide several product photos with detailed descriptions of each part of our items including materials. For this reason, we have a no refund or return policy unless we made a shipping error. If that happens, we will correct it quickly and at our own expense.