Charm, Pendant and Chain Warranty or Replacement Option

If there was an error in our workmanship or product when you received the item, contact us with a photo, your order number and full address within 14 days of receiving it and no more than 45 days of purchasing it at NTIOShipping@gmail.com for repair or assistance.

If the 14-45 days mentioned above has passed and your item is broken, damaged, or lost, you can purchase things like chain, leather, beads, and small or large pendants at a discount by using one of the options on our Strings and Things Page.